Infraon Educational Workshop Sessions

This course is designed to provide hands-on learning and in-depth knowledge of Infraon products and modules. Each session covers key features, workflows, and best practices, helping participants enhance their product expertise and apply it effectively in real-world scenarios.

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Course Overview

Schedule of Classes

Course Curriculum

10 Subjects

IT Service Management/ IT Asset Management

18 Learning Materials

2024

2024-07-19 Asset Management

Video

01:12:42

2024-07-26 ITAM, IMACD, Consumable Assets

Video

01:14:24

2024-10-25 Asset Management Recap

Video

01:09:16

2025

2025-01-03 Incident and Request management

Video

01:55:39

2025-02-07 Field Config Management, Custom Fields

Video

01:19:51

2025-02-14 Restriction Rule Config

Video

01:08:19

2025-03-14 Marketplace Applications

Video

01:47:15

2025-04-18 ITSM Pre-release [2025-03-27]

Video

01:16:17

2025-05-09 Change Management

Video

01:24:03

2025-05-16 Feature Discussion, Peer Review

Video

01:33:56

2025-07-25 ITSM, ITAM Enhancements

Video

01:11:55

2025-09-05 QnA

Video

00:24:09

2025-09-08 Marketplace Installation, Configuration & Troubleshooting - Part 1

Video

01:04:50

2025-09-09 Marketplace Installation, Configuration & Troubleshooting - Part 2

Video

00:48:03

2026

2026-01-30 Patch, PO, and Contract (ITSM)

Video

01:07:40

2026-02-06 WhatsApp Integration, SLA Exclusion & Device Uptime Reporting (ITSM)

Video

01:10:09

2026-02-13 Okta SSO, Software Metering, SLA Controls & Asset Monitoring (ITSM)

Video

01:19:39

2026-02-20 GenAI Capabilities, AI Classification, KB Automation & Predictive Intelligence (ITSM)

Video

01:18:28

Network Configuration and Change Management

7 Learning Materials

2024

2024-07-05 Configuration Download Job and Versioning

Video

01:03:57

2024-09-27 Upload Job, Configuration Trigger, Template

Video

01:27:19

2025

2025-02-28 Baseline Configuration

Video

01:17:38

2025-07-28 Day 1 Training Session [In-person]

Video

01:28:40

2025-07-29 Day 2 Training Session [In-person]

Video

01:23:35

2025-07-30 Day 3 Training Session [In-person]

Video

01:34:19

2025-08-04 Day 4 Training Session [In-person]

Video

01:39:33

Telecom

4 Learning Materials

2024

2024-06-28 Marketplace and New Polling Library

Video

01:46:58

2024-08-16 Service Management, Circuit Discovery, and Service Provisioning

Video

01:07:00

2024-11-29 MTNI & GPON Network

Video

01:17:09

2026

2026-01-09 GPON Service Activation and Provisioning

Video

01:06:50

Core Testing Team

18 Learning Materials

2025

2025-02-21 Password Notification Banner

Video

01:02:34

2025-04-04 NMS & NCCM Pre-release [2025-03-27]

Video

00:59:21

2025-05-23 DCM New Features & Implementation

Video

01:16:17

2025-07-04 Log Report, Trigger

Video

01:01:17

2025-07-18 ITSM Features

Video

01:08:14

2025-09-12 RDP, WEI, SLA, and Others

Video

00:55:04

2025-11-05 Device Template Adaptation

Video

01:31:21

2025-11-07 Core Testing Team's Session

Video

00:51:48

2025-11-14 NQL Configuration, Purge, and others

Video

01:07:02

2025-11-28 Policy Management, NCCM Configurations

Video

01:18:00

2025-12-05 Network Path Analysis

Video

03:51:36

2025-12-12 Log Management

Video

01:05:19

2024

2024-09-20 Troubleshooting NMS

Video

01:33:52

2024-10-18 Consumer Architecture

Video

01:01:22

2024-12-06 Port, URL, and DB Monitoring NMS

Video

01:08:22

2024-12-13 Agent Memory Dump, Resync, and Device Temp

Video

01:54:15

2024-12-20 Report, Dashboard Widget, OIDC and SAML

Video

01:58:51

2026

2026-01-23 ZTP, CLI, and Jobs(Core Testing Team)

Video

01:44:42

IP Address Management

2 Learning Materials

2025

2025-08-29 QnA

Video

00:33:54

2025-03-07 IPAM and QnA

Video

01:34:11

Data Centre Management

17 Learning Materials

2024

2024-03-13 Agent Troubleshooting

Video

01:29:30

2024-05-24 Infinity Ecosystem

Video

00:43:35

2024-05-24 Sify Changes

Video

01:19:35

2024-05-31 MSP Customers Onboarding

Video

01:01:45

2024-07-12 Application monitoring, URL monitoring, and Discovery Troubleshooting

Video

00:57:52

2024-11-08 Business Service Classification

Video

01:19:14

2025

2025-01-08 Infinity Components, Dependencies, Env Config, and Troubleshooting

Video

02:08:09

2025-01-09 Infinity Technical Training

Video

02:01:07

2025-01-31 Third Party Ticket Config

Video

01:22:55

2025-06-13 Infinity Environment Configurations

Video

00:56:16

2025-06-20 SNMP Polling

Video

01:14:43

2025-08-19 Device Adaptation Using Device Template - In person

Video

01:17:36

2025-09-19 Correlate Event, DB, and 3rd Party Ticket

Video

00:58:02

2025-09-26 QnA

Video

01:02:35

2025-10-10 DCM QnA by Aswin

Video

00:50:36

2025-10-17 DCM QnA

Video

00:29:18

2025-11-24 Trap Handover

Video

02:22:00

Log Management

4 Learning Materials

2024

2024-09-06 Export Configs, Log Multi Index, Log Search, and Log Stream

Video

01:07:29

2024-10-04 Elastic Search. Log Stash Configuration

Video

02:21:00

2025

2025-08-21 QnA (Log Management)

Video

00:54:18

2025-05-30 log Management, Device Template

Video

01:11:14

AIOps

2 Learning Materials

2024

2024-11-15 Feature Discussion

Video

01:32:01

2024-11-22 Prediction and Event Relation

Video

01:34:32

DevOps

4 Learning Materials

2025

2025-01-10 Infraon Deployment Architecture

Video

01:31:51

2025-01-17 Infraon Components and Application Tuning

Video

02:08:40

2025-01-24 Infraon Package Installation

Video

01:12:26

2025-07-11 Monitoring and Environmental Changes

Video

02:09:50

Service Team

1 Learning Materials

2025

2025-03-28 Advance Resource Config

Video

01:21:33

Course Instructor