Infraon Infinity
The Infraon Infinity course covers Asset, ITSM, and NMS modules, guiding users to manage assets, services, and networks efficiently. Learn IT Asset Management, Incident, Problem, Change, Service Requests, Network Monitoring, and Fault Management to deliver seamless IT services on a unified platform.
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Course Overview
Schedule of Classes
Course Curriculum
30 Subjects
Dashboard
1 Exercises • 4 Learning Materials
Dashboard
Introduction
Default Dashboard
Add a Dashboard
Miscellaneous
Dashboard Quiz
Assets
1 Exercises • 10 Learning Materials
Assets
Introduction
IT and Fixed Assets
Adding an Asset Manually
Adding Assets using CSV
Adding Assets using Inventory Agent
Miscellaneous
Asset Categories
What is Software Inventory
Software Licenses
CMDB View
Asset Quiz
Ticket Management
1 Exercises • 9 Learning Materials
Ticket Management
What is Ticket Management
Ticket creation via Self Service Portal
Ticket creation via Email to Incident
Ticket creation via Technician Portal
Ticket Assignment
Manual Ticket Assignment
Automatic Ticket Assignment
Ticket Resolution
Miscellaneous
Ticket Management Quiz
Request Management
1 Exercises • 1 Learning Materials
Request Management
Request
Request Management Quiz
Problem Management
1 Exercises • 1 Learning Materials
Problem Management
Problem
Problem Management Quiz
Change Management
1 Exercises • 3 Learning Materials
Change Management
What is Change Management
Major Change
Miscellaneous
Change Management Quiz
Release Management
1 Exercises • 3 Learning Materials
Release Management
Release
Standard workflow for Release
Add a Release
Release Management Quiz
Event Management
1 Exercises • 2 Learning Materials
Event Management
Events
Miscellaneous
Event Management Quiz
Report Management
1 Exercises • 4 Learning Materials
Report Management
Introduction
Default Reports
Add a Report
Miscellaneous
Report Management Quiz
SLA
1 Exercises • 2 Learning Materials
SLA Management
Introduction
SLA Configurations
SLA Quiz
Network Diagram
1 Exercises • 1 Learning Materials
Network Diagram
Network Diagram
Network Diagram Quiz
Topology
1 Exercises • 1 Learning Materials
Topology
Topology
Topology
Geomap
1 Exercises • 1 Learning Materials
Geomap
Geomap
Geomap
Infraon Configuration
1 Learning Materials
Infraon Configuration
Infraon Configuration
General Settings
1 Exercises • 6 Learning Materials
General Settings
General Settings
Audits
Business Hours
Tag Management
Templates
API Registration
General Settings Quiz
User Management
1 Exercises • 8 Learning Materials
User Management
User Management
Leaves & My Leaves
Roles & Privileges and Users
Password Policy
Requester (CSV File)
Requester (Invite)
Department
Teams
User Management Quiz
Service Management
1 Exercises • 1 Learning Materials
Service Management
Service Catalogue
Service Management Quiz
Notifications
1 Exercises • 4 Learning Materials
Notification
Configure SMTP
Messenger Audit
Configure SMS
Trigger Configurations
Notifications
Infraon Automation
1 Exercises • 7 Learning Materials
Infraon Automation
Workflow and Add a Ticket Workflow
Request Workflow
Change Workflow
Problem Workflow
Business Rule
Mail Automator
Escalations
Infraon Automation Quiz
Bots
1 Exercises • 2 Learning Materials
Bots
Data Collector
Inventory Agent
Bots Quiz
Organization
1 Exercises • 3 Learning Materials
Organization
Organization
Address Book
License
Organization Quiz
IT Operations
1 Learning Materials
IT Operations
IT Operations
Advance Resource Configuration
1 Exercises • 2 Learning Materials
Advance Resource Configurations
Advance Resource Configuration
Adding a Resource
Advance Resource Configurations Quiz
Blacklist and Whitelist
1 Exercises • 1 Learning Materials
Blacklist and Whitelist
Blacklist and Whitelist
Blacklist and Whitelists Quiz
Device Credentials
1 Exercises • 5 Learning Materials
Device Credentials
Device Credentials
SNMP Protocol
SSH Protocol
WMI Protocol
HTTP Protocol
Device Credentials Quiz
Discovery
1 Exercises • 9 Learning Materials
Discovery
Discovery
Automatic Discovery
Network Discovery
Windows Server
Linux Servers
VM Ware Discovery
Wireless Controller
SD-WAN
Miscellaneous
Discovery Quiz
Diagnosis Tools
1 Exercises • 5 Learning Materials
Diagnosis Tools
Diagnosis Tools
PING Disgnosis
SSH Check
SNMP Walk
WMI Check
Diagnosis Tools Quiz
Maintenance
1 Exercises • 1 Learning Materials
Maintenance
Maintenance
Maintenance Quiz
Correlation Rules
1 Exercises • 2 Learning Materials
Correlation Rules
Correlation Rules
Add a Correlation Rule
Correlation Rules Quiz
Thresholds
1 Exercises •
Threshold
Threshold Quiz
Course Instructor
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